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``For Heaven's Sake, Gimme a Live Person!'' Designing Emotion-Detection Customer Care Voice Applications in Automated Call Centers
Citation key schmitt2010a
Author Schmitt, A. and Pieraccini, R. and Polzehl, Tim
Title of Book Advances in Speech Recognition
Pages 81–110
Year 2010
ISBN 978-1-4419-5951-5
DOI 10.1007/978-1-4419-5951-5_9
Workshop no
Address Berlin, Germany
Publisher Springer US
How Published full
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