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A New Taxonomy for the Quality of Telephone Services Based on Spoken Dialogue Systems
Citation key moeller2002a
Author Möller, Sebastian
Title of Book Proceedings of the 3rd SIGdial Workshop on Discourse and Dialogue
Pages 142–153
Year 2002
Location Philadelphia, PA, United States
Address Morristown, NJ, United States
Month jul
Publisher Association for Computational Linguistics (ACL)
Abstract This document proposes a new taxonomy for describing the quality of services which are based on spoken dialogue systems (SDSs), and operated via a telephone interface. It is used to classify instrumentally or expert-derived dialogue and system measures, as well as quality features perceived by the user of the service. A comparison is drawn to the quality of human-to-human telephone services, and implications for the development of evaluation frameworks such as PARADISE are discussed.
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