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| Citation key | moeller2002a |
|---|---|
| Author | Möller, Sebastian |
| Title of Book | Proceedings of the 3rd SIGdial Workshop on Discourse and Dialogue |
| Pages | 142–153 |
| Year | 2002 |
| Location | Philadelphia, PA, United States |
| Address | Morristown, NJ, United States |
| Month | jul |
| Publisher | Association for Computational Linguistics (ACL) |
| Abstract | This document proposes a new taxonomy for describing the quality of services which are based on spoken dialogue systems (SDSs), and operated via a telephone interface. It is used to classify instrumentally or expert-derived dialogue and system measures, as well as quality features perceived by the user of the service. A comparison is drawn to the quality of human-to-human telephone services, and implications for the development of evaluation frameworks such as PARADISE are discussed. |
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